Our aim is to provide you with a satisfying shopping experience. If you are not pleased with our products, you may request returns and refunds according to the following policy.
1. Return Conditions
· Products must be returned within 14 calendar days after purchase.
· Products must be in their original condition, unused, and with all original labels and packaging.
· Returns must include the purchase receipt or order number for us to verify the purchase information.
2. Refund Policy
· Once we receive and verify your return, we will process the refund as soon as possible.
· Refunds will be processed using the original payment method. Please note that refund processing may take some time, depending on your payment method and financial institution's processing speed.
· Refund amount will not include the original order's shipping fee unless the return is due to product quality issues or our errors.
3. Return and Refund Procedure
· Before returning, please contact us through our customer service email (firstname.lastname@example.org), providing the reason for return and order information.
· Our customer service team will provide you with return instructions and detailed information on the return process.
· Please ensure to include the reason for return, order number, and contact information in the return package for expedited refund processing.
4. Return Shipping Fee
· If the return is due to product quality issues or our errors, we will cover the return shipping fee.
· If the return is due to other reasons (e.g., dislike of the product, incorrect size), the return shipping fee will be borne by the customer.
5. Contact Us
For any questions or concerns regarding returns or refunds, please feel free to contact us through:
6. Additional Notes
· We reserve the right to adjust the return and refund policy based on actual circumstances, but any adjustments will be communicated to customers in advance.
· Please read our return and refund policy carefully to ensure your rights are protected.
Please note that the above return and refund policy applies to purchases made on our website (www.funpro.cc). If you have any questions, please don't hesitate to contact us. Thank you for your purchase, and we look forward to providing you with high-quality products and services.